Refund policy

 

Return Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund or an exchange. 

To be eligible for a refund or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note, returns & exchanges received outside the above time frames will not be accepted.

To start a return, please email info@colonel.co.nz and we can let you know the next steps including the delivery address. Return costs will be at the expense of the customer unless of course you have received a wrong or a faulty item. 

In case of bundle deals, a partial return from that deal for a Refund or Credit will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.

All gift cards are non-refundable and a monetary refund cannot be issued in exchange for purchases made with a gift card. 

You can always contact us for any questions at info@colonel.co.nz

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve.

 

Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@colonel.co.nz